FREQUENTLY ASKED QUESTIONS

 

Please find below our answers to popular questions.

If your question isn’t answered here please email us at info@namastudio.com.au for more assistance.

 

Where are Nama Studio prints made?

All Nama Studio prints are made to order in Sydney, Australia.  We do everything from hand painting and digital design in our studio, through to professional printing here in Sydney also.

 

Are your artworks original?

All Nama Studio artworks are original – drawn and hand painted with love. They are then digitised and combined with your name details to create your personalised print.

 

What size prints do you offer?

We offer both A4 and A3 options for all Nama Studio prints.

 

Do the prints come framed?

At this stage we do not have a framed option, all prints come unframed. However, we are looking to include a framed option soon.

 

How do I look after my Nama Studio print?

We recommend framing your new print as soon as possible after receiving it, to avoid any possible damage due to handling. Once framed, hang or display your print out of direct sunlight to avoid any sun damage.

 

How should I go about framing my Nama Studio print?

There are multiple framing options for your new print. We recommend framing in a size up – i.e. an A4 print framed in an A3 frame with a surrounding white matboard. We also recommend using natural timber finish frames or black frames to best suit your Nama Studio design.

 

Do you sell gift cards?

Yes absolutely! A Nama Studio gift card is beautiful idea, especially for expecting mummas and their little ones that are yet to be named! We offer gift cards to the value of each size print. They are sent as an email with a downloadable gift card which you can either print yourself or email on. For more information or to purchase, you can see our gift cards here.  

 

Can you create custom artworks?

Yes we can, depending on what you have in mind. Prices start at $149 for custom art prints.

Please email us at info@namastudio.com.au to enquire.

 

What if I need to change my order?

We cannot guarantee that any changes will be possible, as once an order is placed we will endeavour to start the custom made process as soon as possible. However, if you have an issue with an order, please email info@namastudio.com.au and we will do our best to assist.

 

When will I receive my order?

As all Nama Studio prints are custom made, please allow 3-7 business days for your print to be produced and dispatched. Once sent, you will be updated with a shipping notification and your order should arrive within the shipping timeframe chosen (standard or express).

 

Can I rush an order if I need it urgently?

It may be possible – please email info@namastudio.com.au prior to placing your order so that we can discuss the timeframe and order with you first. We will do our very best to meet your urgent request, but cannot make any guarantees until speaking with you.

 

What if an order is not the colour that I thought it was?

Please keep in mind that due to different computer monitors/calibrations, colours may vary slightly from the picture. Although every effort is made to represent artworks and designs in the truest form, we cannot guarantee every monitor will accurately depict the actual colour of the final printed product.

 

What if something I ordered arrived damaged or faulty?

Please contact us via email at info@namastudio.com.au straight away, so that we can help you with this. You can also read more about how faulty items are handled in our terms and conditions page here.